I will definitely call Santa Cruz Plumbing again and hope that Corey is the one who shows up. He was very nice, friendly and explained everything very clearly. I thought I needed a simple drain snake, but Corey quickly found out the problem was larger. I was a bit freaked out, but he calmed me down with a simple answer to my question of "can it be fixed?" He simply said "yes". He and his helper (I'm sorry I can't remember his name) came back when they said they would and took care of business. Everything works great now and I'm stoked. It's always scary with plumbing issues, but I will definitely call Santa Cruz Plumbing again when we need help. Thank you very much to Corey and the whole team.