I had a sudden sewage backup into my house due to root intrusion. Of course this happened on a weekend, with sewage all over the floors. I had to find a home for my tenants. Santa Cruz Plumbing send immediately one of their guys and I felt very well taken care off....until 4 days later this guy decided to leave the job unfinished without notice. Since my tenants needed to move back in in another 3 days, this came as a bad surprise, but also as a shock to Santa Cruz Plumbing. Jason, the owner apologized profoundly and send out another crew immediately -Greg and Josef- and together they worked tirelessly and uncomplaining through a very bad 3 day rain storm through the weekend to get my plumbing reconnected and my tenants moved back in. They were extremely professional, calm, responsive and polite, promising me to make it happen whenever I panicked. And they did ahead of time. I will hire them again without hesitation for any future jobs. Highly recommended.